| About Us The Deep Shop are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: The Deep Shop Hull HU1 4DP United Kingdom Phone: 01482 381000 Fax: 01482 381018 Email: info@thedeep.co.uk |
| Making A Purchase Once you have completed your purchases you will be asked for payment method. We accept payment via MasterCard, Visa and Switch debit or credit cards. These are passed to us via a secure connection. We will not take payment of the item until the date it is dispatched and will include a receipt of this transaction for your records. If you have any queries regarding making a purchase please do not hesitate to contact the store team on 01482 381000 or by email to info@thedeep.co.uk |
| Shipping And Handling Please be aware that once you proceed to the checkout the delivery charges will be added to the cost of your order. All items are dispatched via second class royal mail post. Any individual items costing more that £50GBP will be sent via royal mail recorded delivery. Please note we are currently unable to dispatch orders to addresses outside the UK. |
| Delivery Schedule While every effort is made to ensure that all items advertised on The Deep shop are in stock some maybe sourced locally. If there is any delay in the processing of your order you will be informed via email as soon as possible. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges Please be aware that all prices are inclusive of VAT where applicable. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee Items sold though The Deep website are subject to a 12 month guarantee from the day of purchase. Items are not covered for misuse, abuse or general wear and tear. Items must be returned with proof of purchase. Please note this does not affect your statutory rights. |
| Privacy Policy Any information collected by The Deep in the processing of your order will not be used for any other purpose. The information The Deep collects will be used to obtain payment, to dispatch of your order and for the use of communications relating to your purchase. The Deep will not pass on your details to any third parties. It is also important to ensure that you sign out of our site when leaving the computer unattended, this is particularly important for users of shared computers. We use physical and electronic methods of securing your data. |
| Returns Policy In the event that you need to return an item due to an error in the processing of your order, or if the product is defective, the full amount will be refunded. This includes the cost of postage (including return postage where applicable). The Deep checks all items returned as defective or damaged. If The Deep finds no fault with the item The Deep retains the right to re-charge you to cover our expenses. If you wish to withdraw your purchase within the 30 days after delivery and there is no error on our part, then provided we receive the item/s in their original packaging together with the receipt, we will refund the cost of the item. Postage charges (including return postage) will be subtracted from the refund. Due to hygiene reasons jewellery is non returnable unless faulty |